Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for gardeners and plant enthusiasts aged 18+ who wish to purchase quality plants for their landscapes. By using our site, you confirm you meet these requirements.

1.2 Content Ownership

All content on shopgreatgardenplants.com, including plant descriptions, images, and gardening advice, is the property of Great Garden Plants and protected by copyright laws. Unauthorized use or reproduction is prohibited.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not misuse our plant care advice or product information
• Comply with all applicable laws regarding plant importation in your region

2. Products and Services

2.1 Plant Characteristics

We specialize in:

• Resilient varieties (Drought Tolerant, Cold Tolerant, Heat Tolerant)
• Landscaping solutions (Hedges & Privacy, Ground Covers, Container Plants)
• Specialty plants (Deer Resistant, Fragrant, Native species)

While we provide detailed descriptions, actual plants may vary slightly due to natural growth patterns.

2.2 Shipping Restrictions

We cannot ship to:

• Asian countries (specific restrictions apply)
• Remote regions without reliable plant transport infrastructure

3. Ordering and Payment

3.1 Order Process

Orders undergo 1-2 business days processing before shipment. You’ll receive confirmation emails at each stage.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption.

3.3 Pricing and Shipping

Shipping options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 days after shipment)
• Free Shipping: Orders over $50 via EMS (15-25 days after shipment)

Prices are in USD and subject to change without notice.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for:

• Plants in original condition (with packaging if possible)
• Shipping damage or obvious health issues

Non-returnable items: Landscape Plugs, planted items, custom orders, and plants damaged from improper post-delivery care.

4.2 Return Process

1. Contact us within 15 days at [email protected] with order details and photos
2. Receive return authorization and instructions
3. Ship to our Returns Department (customer responsible for return shipping unless our error)

4.3 Refunds

Refunds process within 5-7 business days after inspection. Original shipping costs are non-refundable unless the return results from our error.

5. Liability and Disclaimers

5.1 Plant Health Guarantee

While we take utmost care in packaging, some plants may experience transit stress. Our Gardener’s Tip: Proper care for a few days often yields remarkable recovery for our resilient varieties.

5.2 Limitation of Liability

Great Garden Plants is not responsible for:

• Plants damaged due to improper care after delivery
• Local growing conditions that differ from our recommendations
• Delays caused by shipping carriers or customs

6. General Provisions

6.1 Governing Law

These terms are governed by Arizona state laws where our nursery is located.

6.2 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

6.3 Contact Information

Great Garden Plants
3577 Polk Street, Tucson, AZ 85701 USA
Email: [email protected]