Welcome to Great Garden Plants! We’re here to help your gardening dreams take root. Below you’ll find answers to our most common questions about our premium plants, delivery services, and gardening support.

About Our Plants

What types of plants do you specialize in?
We specialize in quality plants that thrive in various conditions, including:
• Evergreens & Arborvitae for year-round beauty
• Drought-tolerant and heat-resistant varieties
• Fragrant plants and native species
• Container-ready plants and landscape plugs
• Deer-resistant options for problem gardens
How do you ensure plant quality during shipping?
Our horticultural team hand-selects each plant and uses specialized packaging that protects roots while allowing air circulation. We monitor weather patterns to avoid shipping during extreme temperatures in your area.
Do you provide planting instructions?
Yes! Every order includes detailed planting instructions specific to your plants, plus care tips to help them adjust after shipping. Our customer service team is also available for any post-delivery questions.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so changes may not always be possible once processing begins.
Do you offer wholesale pricing?
For large quantity orders (hedges, landscape projects, etc.), please contact our customer service team to discuss volume pricing options.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods tailored for plants:
Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch) with full tracking
Free Shipping: For orders $50+ via EMS (15-25 days after dispatch)
Can I request a specific delivery date?
For special occasions or when you’ll be away, email us after placing your order at [email protected]. We’ll do our best to accommodate your requested delivery window.
Do you ship internationally?
We ship globally except to certain Asian countries and remote locations with plant import restrictions. Please check your country’s plant import regulations before ordering.
Why does shipping take longer during certain seasons?
As plant experts, we adjust for seasonal needs:
• Spring/Fall: Prioritize rapid delivery during ideal planting seasons
• Summer: Add hydration measures for heat-sensitive plants
• Winter: Ship only cold-hardy varieties
We may temporarily hold shipments during extreme weather to protect plant health.

Returns & Guarantee

What if my plants arrive damaged?
While rare due to our careful packaging, if plants arrive damaged, please contact us within 48 hours of delivery with photos. We’ll happily replace them or issue a refund—your satisfaction is guaranteed.
What is your return policy?
We accept returns within 15 days of delivery for healthy, unused plants in their original condition. Please contact us for return authorization and instructions.
My plant isn’t thriving after planting. Can you help?
Absolutely! Our gardening experts are available to troubleshoot planting issues. Email us with details about your plant’s condition, planting location, and care routine for personalized advice.

Didn’t find your answer? Our friendly gardening team is always happy to help cultivate your gardening dreams. Contact us at [email protected] or call (not provided in original content).

Happy gardening from all of us at Great Garden Plants!